Refund policy

Refund and Cancellation Policy

Thank you for shopping with Soothesupplies. We value your satisfaction and aim to provide a seamless experience. Please review our updated refund and cancellation policy below.

Cancellation Policy

• Orders can only be canceled within 24 hours of placement.
• To request a cancellation, email us at support@soothesupplies.in with your order details.
• If the order has already been shipped, cancellations will not be accepted.

Return and Refund Policy

• We accept returns within 30 days of delivery if the product is unused, in its original packaging, and accompanied by proof of purchase.
• To initiate a return, please email support@soothesupplies.in with your order number, reason for return, and images of the product (if applicable).
• Return shipping costs are the responsibility of the customer. The product must be returned to the following address:
  101 J Asopalav Club Apartments, Chanakya Nagri, Atladara, Vadodara, GJ, 390012, India

Refund Process

• Once the returned product is received and inspected, we will notify you about the status of your refund.
• If approved, the refund will be processed, and the amount will be credited to your original payment method within 5-7 working days.

Non-Refundable Items

• Products that are damaged due to misuse or not in their original condition.
• Any items returned after the 14-day return window.

Pricing

• All prices on the website are listed in Indian Rupees (INR) and are inclusive of applicable taxes.

For any further queries or concerns, please contact us at support@soothesupplies.in.