Shipping policy

Thank you for visiting and shopping at Soothe Supplies. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm IST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many warehouses located in India and we will do everything we can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

 

CAN I TRACK MY ORDER?

YES, you will receive the AWB number (within 1 - 2 days) once you place an order. You can track your order on our Tracking Page with the help of an AWB number. If still, you face an issue in tracking your orders the contact us at support@soothesupplies.in
 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at any place, sent back, or even lost during the delivery process, we apologize! In cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.